Outbound Call Service or Voice Broadcasting is a mass communication technique that broadcasts telephone messages to hundreds or thousands of call recipients at once. The technology has both commercial and community applications. Users can contact targets whether they be members, subscribers, constituents, employees, or customers almost immediately.

Our systems can manage a database of phone lists as well as digitally-recorded phone messages. With the help of our web interface you can simultaneously broadcast thousands of phone messages. Personalized information can be included in the phone messages by utilizing our text-to-speech feature.

Interactive voice broadcasting feature allows the call recipient to listen to the recorded message and interact with the system by pressing keys on the phone keypad. Our system can detect which key is pressed and be programmed to interact and play various messages accordingly. This is a form of Interactive Voice Response (IVR).

The actions that can be programmed include surveys, information confirmation, contact preference confirmation, or navigation through a phone menu. An example is automated phone surveys, where professional polling organizations place automatic calls to conduct surveys. Respondents are provided survey questions that are answered using DTMF-tone keypad responses.