Service Level Agreements

A service level agreement (SLA) is a deal with service between a service provider and the customer. The SLA is output based service in which it is defined that what a customer receives. It also shows the customer satisfaction that how much a customer satisfied with a service provider. It shows the maintenance of areas such as network connectivity, domain name servers, dynamic host configuration protocol servers, reliability, responsiveness, producer for reporting problem and much more. On the basis of SLA terms and conditions, Onlive Infotech gives its customer a high availability of the network, server performance, security and privacy of data, disaster recovery solution, and everything which a customer need.

100% Network & Power Uptime on Managed Hosting Server SLA

Our fully redundant network architecture means will provide you with Up to 99.99% Network & Power Uptime SLA. In case of any mis-happening if our internet connectivity or Power fails, we will refund one day’s service fee for every hour our internet connectivity is unavailable.

SLA on 24/7 Support with Fully Managed Hosting Server

You will have access to Systems Support Team 24/7 via live chat,email or telephone support any time. Our Standard and Adavanced SLA customer support are available for you 24hrs a day, 7 days a week & 365 days a year.

24/7 Server Monitoring

To ensure that each server has power and network connectivity, we monitor the whole server 24/7 in a day. If we see any problem on the server we alert you and resolve that problem very quickly.